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Tailboard Talk: K.I.S.S. or Not? A Reluctance to Simplify

08/29/2011
By Craig Nelson and Dane Carley In such a complex, fast-changing world, a reluctance to simplify seems counterproductive. We live and work in a complicated world. We also know that complex, complicated environs are ripe with opportunities for mistakes because complicated environments are difficult to understand, leading to a lack of situational awareness. So, simplifying reduces the chance for error. Or, does it? A higher reliability organization (HRO) simplifies reluctantly. Why? Because, an HRO realizes that simplification means generalizing, which contributes to complacency and reduced situational awareness. Where We’ve Been Our last discussion, as illustrated below, centered on HRO pr...

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