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Tailboard Talk: Not Bulletproof But Close -- A Commitment to Resilience

By Craig Nelson and Dane Carley Our last article discussed a sensitivity to operations, which refers to being sure that what you think should be happening is not clouding your opinion of what is actually happening. Whether on an emergency scene or discussing fire department operations, this means that those at the top of the department attempt to understand the operations at the street level by gathering input from companies applying the administration's procedures. This also means that operational personnel realize that they may not have available to them all of the information that administrators use to make decisions. The first three principles, like the one above, attempt to prevent...

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