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The Importance of Low Expectations

By Eric. G. Bachman Expectations are a part of everyday life. You expect your alarm clock to work so you can get ready for work. You expect the shower to flow water when you turn on the faucet. And you expect your car to start so you can travel to work. When system expectations fail, its catches you off guard and creates setbacks and inconveniences that take time to overcome. And usually those set backs are temporary.   PUBLIC EXPECTATIONS The public has expectations of the fire department. They expect prompt, effective, and competent service. When a fire truck is expected, the public does not expect a circus car to arrive with a bunch of clowns running around it. They expect the fi...

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