TOTAL QUALITY MANAGEMENT INVESTIGATION

03/01/1995
TOTAL QUALITY MANAGEMENT INVESTIGATIONBY MICHAEL L. DONAHUE Total quality management, a step-by-step approach to continuous performance improvement and delivery of quality products and services to customers, could be the management tool of the `90s. TQM, as it is commonly called, was designed for use in both government and private-sector organizations to help achieve a balance between customer and employee satisfaction. "Total quality" means meeting (and in most cases exceeding) what the customer needs and expects 100 percent of the time--without flaws, errors, or waste. This article explains how to implement TQM to improve the process of fire and arson investigation. While TQM initially...

To access this articles and others like, join the Fire Engineering Training Network today.

  Gain unlimited access to the most comprehensive database of firefighter training info in the world.

  Membership in the Fire Engineering Training Network includes:

  • Exclusive Online Access to FireEngineering.com News & Articles
  • Fire Engineering Magazine Historical Archives (Online-Only)
  • Annual Print Subscription to Fire Engineering Magazine
  • Annual Digital Subscription to Fire Engineering Magazine

Join Now

 Already a member? Scroll down to the Login form below to access this article.

LOGIN TODAY

FE Logo

Log into Fire Engineering and you'll have total access to the industry's leading online resource for finest training simulations, articles, instructional videos and much more.