WRITING STANDARD OPERATING PROCEDURES AND GUIDELINES

08/01/1999
WRITING STANDARD OPERATING PROCEDURES AND GUIDELINES JOHN LEE COOK, JR. The most visible part of life in any organ-ization is the daily, weekly, monthly, quarterly, and annual cycle of routines, procedures, reports, forms, and other recurrent tasks that have to be performed. The origin of such routines is often not known to participants, or sometimes even to senior management, but their existence lends structure, predictability, and concreteness to an otherwise vague and ambiguous organizational world. The systems and procedures thus serve a function quite similar to the formal structure: They make life predictable and, thereby, reduce ambiguity and anxiety.1 Predictability is im...

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