COMPLACENCY Can Have Tragic Results

06/01/2003
BY JOHN T. CARLINIt's another quiet evening, when suddenly you hear some alert tones come over your pager. Your ears perk up, and all your attention is focused on listening to the dispatcher to see what type of incident you are being sent to. "Alerting Anytown Fire Department: Respond to a fire alarm activation at 123 Main Street between Smith Road and Jones Boulevard." You immediately recognize that address. It is the same place you have been to 20 times so far this year. Or so it seems like 20 times. You can't help thinking, "Another one of those routine calls—a faulty detector, burned food on the stove, someone stuck in the elevator, or some other minor reason for the al...

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