Changes in policies, procedures, technology, and resources are inevitable for any emergency service provider. Diverse and complex issues will always face fire station supervisors. Training is essential to protect organizations and individuals from legal, physical, and emotional harm. These days, the public demands the delivery of superior services. This mandate must be coupled with the requirements of elected officials to control costs and have measurable results. The range of worthwhile “risk reduction” programs continues to spiral while fire department assets shrink. A department’s efforts cannot be fragmented. The ability to cope with the endless cycle of Occupational...

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