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The Essence of Command

BY JOHN “SKIP” COLEMANThe incident management system (IMS) is as much an attitude as it is a management tool. When I was a young man, my father tried to teach me the game of golf. At that age, a young man learns many lessons from his father. In those days, cutoff blue jeans were the fashion trend for young adults. My father wouldn’t even let me practice in cutoff blue jeans. He’d say, “You have to look important to feel important!” He would go on to say, “You never see Jack Nicklaus or Arnold Palmer in a pair of shorts, playing golf.” Just as golf is a game of attitude as much as a game of skill, running an emergency incident is as much an a...

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