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Preparing for the Hard Environment: Where Does It Start?

BY ANTHONY AVILLO In the fire service, there are two distinct environments in which you must control and perform (lead): the hard environment and the soft environment. Although to some they seem to be distinct and unrelated, their relationship and your understanding of how one affects the other, especially how the activities, successes, and failures in the soft environment influence the hard environment, are critical to your ongoing management of your personnel. You cannot possibly expect to succeed for long (if ever) in the hard environment if you fail in the soft environment. As the fire service is not a business of black and white but one of varying shades of gray, so, too, are there v...

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