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(April 2013)

Dispatchers are sleep-deprived also I enjoy reading Fire Engineering. In the February issue, there is a very good article by Katie Vandale ("Sleep Deprivation in EMS," fireEMS). Why are dispatchers or communications never mentioned or included in critical services of public safety? Are we not the first link in the whole process? Our center works 12-hour shifts. We are very short-staffed, and our run load for "dispatched" runs was more than 143,000 last year. We are dedicated to our jobs and work many hours of overtime to keep our center staffed. We not only deal with the public but also with firefighters, medics, and police and talk on the phone and radio while typing ...

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