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Expanding the Fire Department's Service Model

BY SALVATORE J. SCARPA The traditional "business model" of the fire service has in many cases remained largely unchanged for years despite the dramatic changes to the landscape in which we operate. We continue doing the things we do because, well, that's the way it has always been done (and, truthfully, we like it that way). The fire service has often operated in a vacuum, content to go about our business oblivious to external forces that impact our mission. We enact change from a very reactive position, often in a very positive manner (i.e., the mission enhancement post-9/11). But, by and large, the fire service operates alone, segregated into individual microcosms generously d...

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