Leadership

Taking the Consumers Into Your Confidence

Issue 27 and Volume 78.

Taking the Consumers Into Your Confidence It is becoming the custom more and more for the water works to take the consumer into its confidence. This is particularly evidenced in the case of the private company operating the water plant, but is by no means confined to that type of utility. In fact, of late, the municipal department has borrowed a leaf from the companies’ books and has also adopted, in some cases, the policy of publicity. That this plan, in practically every instance, works for the advantage and benefit of all has been amply proved. The more the consumer is made to feel that the water works is his especial concern and that he in a sense is responsible for its well being, the more interest will he take in promoting a friendly and cordial relationship with the management. A courteous and ready willingness to answer all questions and…

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