Leadership

Voice Recorders— A Must for Modern Fire Alarm Communications

Issue 1 and Volume 116.

Voice Recorders— A Must for Modern Fire Alarm Communications IN DAYS gone by, an alarm dispatcher could only shrug and point to his written log or time stamp on the telegraph tape when an irate citizen pointed an accusing finger and said, “I reported the fire at 32nd Street and 10th Avenue, but the firemen didn’t come until 15 minutes later when somebody pulled the fire alarm box.” Now, thanks to the wonders of electronics the dispatcher can flip a switch and let the irate citizen hear his own words distinctly, if excitedly, reporting the fire at “32nd Avenue and 10th Street”—a process that finds the citizen backing apologetically out of the office. Voice recording, of course, is the answer not only for documentation that provides protection for department personnel, but for keeping a permanent, timed, spoken record of all radio and telephone communications to support the written log. Recordings…

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