Leadership

Job Performance Improved By Making Time Studies

Issue 4 and Volume 131.

Job Performance Improved By Making Time Studies San Jose Fire Department photo In the fire service, as in other municipal operations, city after city is adopting scientific management. The goal is production efficiency—delivery of a quality product at less cost. A fire department’s product is fire prevention and suppression, and every chief today is aware of the pressure to reduce that product’s cost. As the public information officer of one metropolitan fire department said recently, “Let’s face it – we all suffer from budget problems, and when we ask for more, we’d better be able to justify what we have been doing.” Cost effectiveness One of the first steps in that justification is to learn how well manpower and equipment are being used in fire fighting. That is, how cost effective are they? Chief Lou Witzeman of the private Rural/Metropolitan Fire Protection Co. in Arizona has defined cost effectiveness as…

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