Issue 9 and Volume 141.

VERTICAL THINKING MANAGEMENT Are you thinking “up and down” — and getting nowhere? As George entered the conference room, he thought back to the last time he passed through its doors. That was a stormy session with the same staff chiefs now seated around the table waiting for him… for “round two.” It wasn’t enough that the chiefs resented him for being commissioned by the mayor to conduct a finding study into personnel attitudes of the department; he had told them — to their faces — that they were poor managers. George considered himself to be a cool customer but at this moment couldn’t help feeling a little apprehensive and defensive. All eyes were on the consultant as he moved to a vacant chair. The chief of department, with a gesture of his hand, invited George to sit down. “The last time you were here,” John said, “you mentioned something…

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