Leadership

ZERO RESPONSE TIME CREATING A MODERN MEDICAL DISPATCHING PROGRAM

Issue 7 and Volume 145.

ZERO RESPONSE TIME CREATING A MODERN MEDICAL DISPATCHING PROGRAM The woman is frantic. Her fourmonth-old son has been in commlsions for five minutes. She doesn’t know what to do. She called the fire department and was assured that an ambulance was on the way. She sits in anxious silence, watching her son’s frail body twist and shake. Her panic increases.She dials 9-1-1 again, desperately crying for help. “We’re on the way, ma’am,” the dispatcher says in a calm manner. “What can I do?” she shrieks into the phone. “Tell me what to do!” “I’m sorry, we can’t give you any medical advice, ” the dispatcher says. “Please try> to remain calm; we’ll be there as soon as we can.” The woman hangs up. She stares through the silence at her trembling son. The seconds squeeze by like molasses. She waits and waits…. Television shows like “Rescue 9-1 -1 ” to…

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