Firefighting

CUSTOMER SERVICE: A NEW CONCEPT IN THE FIRE SERVICE?

Issue 8 and Volume 150.

CUSTOMER SERVICE: A NEW CONCEPT IN THE FIRE SERVICE? BY FRANCIS X. HOLT Every so often, it seems that when the fire service has too much time on its hands or finds the need to “innovate,” it comes up with a new buzzword. The latest is “customer service.” Sounds like the return desk at a discount store or where you call when you have a problem with your credit card bill. But in the fire service? It seems to me the fire service has been delivering positively sterling service to its customers for as long as it has been in existence. A hallmark of the fire service is a positive attitude among its members toward the delivery of service. Try getting your credit card company to address your billing problems at 4 a.m.–in a freezing drizzle. See if your average discount store expects its employees to put themselves at risk…

Subscribe to unlock this content

Subscribe Now