Leadership

Resolving conflict

Issue 9 and Volume 154.

BY NICK RABER The members of a fire depart-ment constitute a team of individuals who have come together for the common goals of protecting and serving the citizens. Despite the commonality of goals, however, conflict can arise in any organization. If the organization is to succeed, such conflicts must be resolved quickly and in a manner that respects the dignity of all individuals involved. TYPES OF CONFLICT In “Conflict Colloquium,” a seminar presented at the University of Southern Indiana, Scott H. O’Daniel identified three building stages of conflict: Latent. Most participants are unaware that there is conflict. Perceived. All participants are fully aware of the conditions. This is the point in the conflict when resolving the problem can prevent increased tensions and further misunderstanding. Felt. Venting the frustrations with the other party in an open and nondestructive environment. Let’s apply this information to the following fire service scenario: Your local…

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