Fire EMS

EMS RESPONSE TO BEHAVIORAL EMERGENCIES AND RESTRAINTS

Issue 12 and Volume 154.

In an era of customer friendly service, quality improvement, and increasing litigation, we can gain a substantially competitive edge by incorporating a little psychology into our services. BY Mike McEvoy, Ph.D., REMT-P, RN, CCRN Behavioral science can make a tremendous contribution to the fire service. In an era of customer friendly service, quality improvement, and increasing litigation, we can gain a substantially competitive edge by incorporating a little psychology into our services. EMS providers routinely encounter patients with emotional disturbances; we can enhance their care by understanding their unique illnesses. Restraint of such patients has become a highly charged and controversial issue fraught with liability; yet, it is necessary for safety. Knowing the risks and dangers involved can facilitate safe and effective use of restraints. Let me begin with public relations. Whether we accept it or not, every member of the department is involved in public relations. Anything from the…

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