Issue 3 and Volume 158.

BY WILLIAM R. PURCELL Fire service leaders are responsible for assess- ing the department’s effectiveness. Knowing how well and how efficiently your fire department does its job depends on a proficient evaluation process. Doing the right things may not be enough; doing things the right way can make all the difference. The International Association of Fire Chiefs (IAFC) and the International City/County Managers Association (ICCMA) have developed a fire service accreditation process to help departments measure and define their effectiveness. Encouraged by a number of fire chiefs, these two leadership organizations have developed a course of action that encourages self-improvement and is one of the most comprehensive fire service evaluations ever formulated. The fire service should consider accreditation. Now managed by the Commission on Fire Accreditation International (CFAI), this process will help your agency identify inefficiencies, build on successes, and improve service delivery. Other organizations such as schools and police…

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