Issue 8 and Volume 159.

BY MARK WALLACE Planning is a process, not a destination. When it comes to planning, we should be less concerned about achieving conformity to a set of rules and regulations than about getting everyone focused on the direction in which the organization should be moving. From this perspective, we know that you’ve got to have a plan. FAILURE IS NOT AN OPTION IN OUR BUSINESS We’ve all heard that fire departments should operate more like a business. We study business management, read business books, go to business management courses, and try to apply business practices to our department. When a business management guru bring his “dog and pony show” to town, we all flock to the local arena and sit with 10,000 of our closest friends to gain the wisdom from one or more of the “masters.” However, the operating strategy of a fire department is not the same as…

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