Issue 10 and Volume 159.

BY JEFF SIMPSON As our leadership core transitions from seasoned veterans to up-and-comers, it is important to recognize the traits that are needed to be successful in our officer ranks. In your last promotional exam or assessment interview, a heavy emphasis was placed on your knowledge of tactics, operations or some technical discipline. Let’s call this “Subject Knowledge.” While these bread-and-butter items certainly are important, there is more to the development of a well-rounded individual. Our officers need to be provided with all of the tools necessary to interact with people. Let’s call these “People Skills.” On any given 24-hour shift, you will interact with employees from the hospital ER; representatives from a host of agencies; volunteers from across the combination system or neighboring mutual-aid communities; and the general public while on calls, delivering fire prevention education or conducting occupancy inspections. Most importantly, you will spend more time with your…

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