The New Battalion Chief: Establishing Personnel Expectations

Issue 7 and Volume 163.

BY STEVE PRZIBOROWSKI Congratulations, you have just been pro-moted to battalion chief! One of the things you will learn very quickly is that your assigned personnel can be the best or the worst part of your job, depending on how they are performing. When your personnel do things well and represent the department in the best possible way, you are like a proud parent. When your personnel go above and beyond the call of duty to take care of the customers, you are very proud to be their supervisor. When your personnel succeed at a promotional examination, you are proud to see them succeed and, hopefully, have played a part in their success through mentoring and guidance. However, when your personnel have a bad day that results in your having to take disciplinary action, complete excessive paperwork, and take time away from your busy schedule to coach or counsel them—or,…

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