Fire EMS, Firefighting, Volunteer Fire Service

Continuous Improvement: The True Culture of the American Fire Service

Issue 3 and Volume 166.

BY DENNIS L. RUBIN I have worked with some of the best and brightest people in our profession and have participated in dozens of important meetings designed to produce quality improvements to various components of our service. A few of the quality enhancement topics have included career development training, the attainment of higher education, delivery of emergency medical services (EMS), and firefighter safety, not to mention some of the most important purposes for the gatherings. In addition, I coordinated the past two Wingspread Conferences. The purpose of each was to develop a “Statement of Critical Issues to the Fire and Emergency Services in the United States.” At these meetings, discussions pointed to the need to “change the culture” of the fire-rescue service. I have been involved in more change-the-culture discussions than I care to remember. Some of these meetings have included presentations on how to identify cultural traits of a…

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