The Job: Customer Service

What’s your department doing on the customer service front? Frank Ricci shares some thoughts.

MORE CUSTOMER SERVICE FOR FIRE DEPARTMENTS

• CUSTOMER SERVICE that serves your department
• Improving Customer Service
• CUSTOMER SERVICE : TWO VIEWS
• Where’s the Customer Service ?
• CUSTOMER SERVICE PROGRAMS THAT WORK

MORE ‘THE JOB’

• Helping Our Veterans
• Awards and Accolades
• Sharing Knowledge
• Family Time
• The Promotional Exam
• Learning from Our Losses
• Tool Customization
• Getting the Fire Safety Message Out