Fire Prevention & Protection

Tulsa Fire Dispatch Crashes Again

Despite claims it had apparently been fixed, the city’s new fire dispatch system continues to have technical issues, including a “crash” Monday night preventing the city from entering call information, reports Tulsa World.

“TriTech has crashed and we’re unable to do status changes or enter calls,” states an email sent to city officials at 9:47 p.m. Monday. “Operating off cards until we can get someone to fix it.”

The email is from dispatchers who take reports of fires and medical emergencies regarding the city’s new dispatch system, made by TriTech Software Systems.

The system has been delaying dispatch of some medical and fire calls, failing to dispatch others and possibly sending calls to the wrong stations, city emails state. The TriTech system does not communicate smoothly with the city’s existing
“Zetron” fire dispatch system, city officials have said.

The city has backup systems, but the firefighters’ union president has said relying on the older and more manual methods places a burden on the system and threatens public safety.

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