Leadership

Upgrading Your ISO Rating: Expanded Service to the Taxpayer

Issue 03 and Volume 173.

By Jim Miller You might not know it, but you’re probably in a rut when it comes to your perspective of how your organization provides service and to whom. It’s fine. It happens to all of us. However, if you’re going to honor your commitment to constant improvement, you’ll need to mix it up every now and then. Try this for a change: Divide your community into three groups—the citizens, the public, and the taxpayers. Of course, most people in your community fit into all three groups, but let’s do this to gain that different perspective. Now, consider the impact of your organization. If you’re like me, you’ll start your list with the unquestionable priorities: life safety, incident stabilization, and property conservation. These priorities contribute to the core of our mission. They are what we do to serve the citizens. As you dig deeper, you’ll begin to consider those things…

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