Keeping Service in the Fire Service

Issue 08 and Volume 173.

Firefighters training at FDIC
By Jed Wachlin A generation ago, when my father pulled into a gas station, a white-uniformed attendant hustled to fuel his car, check fluids, wash his windshield, measure the tire pressure, and reliably provide accurate directions and free maps. This facility that provided this everyday customer care had a simple name: service station. RELATED FIREFIGHTER TRAINING Customer Service: A View from the Other Side Where’s the Customer Service? The Professional Volunteer Fire Department–Customer Service Improving Customer Service Today, customer service has all but vanished from many businesses and organizations. The fire service is one of the few dinosaurs left in our culture that can emulate the customer service of a bygone era and maintain a standard for future generations of firefighters. As public servants, we facilitate the laudable traditions of our past and model true service to our customers. As professionals, we solidify community support for bonds, levies, and other…

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