D.C. Fire & EMS Frequent Flyers Reduce by 48 Percent With Help of SafetyPAD

OPEN Incorporated, makers of the SafetyPAD® suite of technology products for Emergency Medical Services, continues to provide critical tools to assist D.C. Fire & EMS’ Street Calls program. The program has been in place since 2008 and this year alone, D.C. Fire & EMS has reduced the most chronic users of the 911 system calls by over 48 percent. 

D.C. Fire & EMS implementation of the Street Calls program was a response to an EMS Task Force recommendation to develop an outreach program for patients with chronic needs in order to reduce misuse of 911 EMS and transport delays. Field providers often refer to these chronic patients as ‘frequent flyers.’

SafetyPAD’s electronic patient care reporting (ePCR) provides D.C. Fire & EMS with real-time statistical analysis and unique tools to identify those individuals who utilize 911 EMS transport services the most. The department can then proactively make sure they are connected with appropriate preventive care and other services, thus ensuring their resources are used most optimally in support of the public.

“D.C. Fire & EMS utilizes SafetyPAD’s Enterprise Agent, which is a powerful tool that includes an automated alerting system that makes challenges with contact of these frequent callers much easier,” said Scott Streicher, COO of SafetyPAD. “D.C. Fire & EMS’ outreach team members receive an email to their smart phones immediately when one of these callers has been serviced, providing critical information such as last known address or the hospital to where they have been transported.”

Street Call personnel are able to visit these most frequent 911 callers after receiving the SafetyPAD alert to see if they can help them before they call again. D.C. Fire & EMS Street Call members interview these patients, identify their struggles and often times assist them with getting on various public assistance programs that best suit their needs.

SafetyPAD helps D.C. Fire & EMS bridge the gap between patients and resources in real-time. Technology has continued to give critical tools to the D.C. Street Calls EMS providers, Social Services and D.C. Fire & EMS staff to reach these people; they continue to make serious headway year over year.

More information on SafetyPAD’s Enterprise Agent is available at http://www.safetypad.com/enterprise/index.html

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