In my opinion, anytime fires "go wrong," communications (or the lack of) seems to be the number one problem. Another leading factor is the lack of a strong incident command system (ICS).
Reflecting suggested changes received from applicants and candidates over the past two years, the International Association of Fire Chiefs (IAFC) Chief Fire Officer Designation Program (CFOD) application process (Version 1.1) has been revised to provide a window of opportunity for incumbents and to ensure the identification of the requirements that will assist aspiring chief officers at all levels.
To ensure personnel productivity, you must effectively manage your personnel. Employees need to know what is expected of them. You also must monitor these expectations throughout the evaluation period.
To effectively operate, the fire service must employ small teams to meet its emergency and nonemergency roles. Small teams account for more than 90 percent of all the customer contacts associated with fire and rescue services and accomplish 90 percent of all the work.
The "good old days" were when firefighters were men of iron, and smoke eating and risk taking were more essential to the cause than thinking about the long-term consequences. But the truth is, we didn`t endure much more pain than today`s firefighters.