Arkansas Woman Died After 911 Call Not Entered in System

An Arkansas 911 operator did not enter a call into a computer system that would have notified police and fire dispatchers of a mother and son trapped inside a vehicle in a pond, reports Fox News.

The woman died hours later, and her 5-year-old son was in critical condition, police said.

The Little Rock operator who handled the call from 39-year-old Jinglei Yi has been placed on paid administrative leave while authorities try to figure out what happened. The operator has not been charged with any wrongdoing.

Yi called 911 about 8 a.m. Monday after her vehicle hit a patch of ice, went over a curb and ended up in the pond, Police Department spokeswoman Sgt. Cassandra Davis said. A county dispatcher transferred the call to the 911 operator, who spoke with Yi briefly before hanging up and contacting an ambulance service.

An ambulance was dispatched a few minutes later to the west Little Rock pond, but police officers and firefighters weren’t dispatched until about a half-hour later — after the ambulance service called to verify that they were en route.

When the ambulance got there, the employee realized something was wrong because there were no police cars at the scene, Fox16.com reported. That’s when they radioed back to dispatch to find out what was happening.

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