Fire Department of New York lieutenant Douglas Mitchell Jr. offers this new Traditions Training drill that discusses the importance and the responsibiities expected of this vital fire department position.

“The public expects us to rescue everyone, put out every fire, ease every pain, fix every disaster, and do it right every time,”  says Battalion Chief Bob Atlas, Contra Costa County (CA) Fire Department, “So, if they are our customers and we provide a service, we should do it excellently every time.” He will outline how to achieve this in his classroom session, “11 Essentials of an Excellent Company Officer,” which he will present at FDIC International on Wednesday, April 22, 3:30 p.m.-5:15 p.m., in Rooms 236-237.