DISPATCHERS’ HIDDEN CRITICAL INCIDENTS
THE EFFECTS OF critical incidents on firefighters, line officers, and chiefs are known. Much has been written on how to recognize the warning signs—changes in both attitude and ability to perform firefighting duties (see, for example, “Post-Traumatic Stress Disorder and the Firefighter,” Fire Engineering, November 1985, and “Posttrauma Response Programs,” Fire Engineering, August 1988).