IS YOUR EMERGENCY SYSTEM IN CRISIS?
By now, the scenario has become frighteningly repetitious: A solemn newscaster is expressing righteous anger and confusion over a "bungled 911 call." The tape is playing while a graphic transcript is showing on the screen over a graphic of slowly winding tape reels. In case after case, a dispatcher is portrayed as cold, unfeeling, incompetent, and generally not up to the task. The next day, headlines continue the story: "Ambulance Delay Linked to Errors in Dispatching," "Handling of Emergency C
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