Yes, You Can Get a Firefighter Job with No ‘Experience’
Mandy George reviews three critical attributes that can help you obtain a job a a firefighter and increase your effectiveness throughout your career.
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Fire Department Interviews and the Informational Vacuum
Are we educating potential firefighter candidates about all aspects of the job? Mandy George enumerates the reasons why we ought to.
The Professional Volunteer Fire Department, Part 13–Customer Service
We have an opportunity to display our skills at every call to which we respond, writes Thomas A. Merrill
Customer Service: A View from the Other Side
We all get those "aha" moments when things click into place.
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Flood Response: Maximizing Safety and Customer Service
In March and April of LAST year, many communities in New England experienced flooding at historic levels. During this crisis, the Warwick (RI) Fire Department…
Where’s the Customer Service?
Does customer service really exist in the fire service anymore? Mark Greatorex examines shortcomings at some recent EMS runs in his department and suggests how…
EMS Customer Service
The one emergency service that should have cornered the customer service market is the emergency medical service (EMS).
Improving Customer Service
FIRST ESPOUSED BY CHIEF (Ret.) Alan Brunacini of the Phoenix (AZ) Fire Department, customer service was introduced as a means to take care of Mrs.…
Are You “Tough Enough” for Customer Service?
I once copresented a “Behavioral Fatalities” workshop for the Fire Department Instructors Conference.
CUSTOMER SERVICE PROGRAMS THAT WORK
Career and volunteer de- partments often complain that they lack the time and resources needed to provide effective public education and customer service to the…
CUSTOMER SERVICE that serves your department
It wasn't too long ago that I thought that all of the customer service pushing and shoving going on was not something in which I…
CUSTOMER SERVICE: NARROWING THE GAP BETWEEN CUSTOMER AND PROVIDER
This article is based on my applied research project submitted to the National Fire Academy (NFA) as part of the Executive Fire Officer Program, December…
