Are we educating potential firefighter candidates about all aspects of the job? Mandy George enumerates the reasons why we ought to.
We have an opportunity to display our skills at every call to which we respond, writes Thomas A. Merrill
What's your department doing on the customer service front? Frank Ricci shares some thoughts.
We all get those "aha" moments when things click into place.
In March and April of LAST year, many communities in New England experienced flooding at historic levels. During this crisis, the Warwick (RI) Fire Department responded to water rescues in addition to regular fire, motor vehicle accident, and emergency medical calls.
Does customer service really exist in the fire service anymore? Mark Greatorex examines shortcomings at some recent EMS runs in his department and suggests how to improve customer relations.
The one emergency service that should have cornered the customer service market is the emergency medical service (EMS).
FIRST ESPOUSED BY CHIEF (Ret.) Alan Brunacini of the Phoenix (AZ) Fire Department, customer service was introduced as a means to take care of Mrs. Smith, the legendary face of the public we serve.
I once copresented a “Behavioral Fatalities” workshop for the Fire Department Instructors Conference.
Career and volunteer de- partments often complain that they lack the time and resources needed to provide effective public education and customer service to the community.